We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Items that can be returned/refunded or exchanged within the warranty* follow the criteria as below: 1. Faulty items damaged/broken, or soiled upon arrival. 2. Items received in the incorrect size/color.
Items that can be returned/refunded or exchanged within 7 days of receiving must follow the criteria as below: 1. Items have not met your expectation. 2. Items are unused, with tags and unaltered. Note: in this situation, we will not be responsible for the return shipping cost.
For items with no quality issue, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address. Our team will not be able to process any returned items without a product return form.
We cannot accept returns in the following conditions: 1. Items outside the 30 days warranty time-frame. 2. Used, tag-removed or misused items. 3. Items under the following category:
For any reason if you would like to cancel your order while order is under shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international custom clearance, and local and international shipping carriers and agencies.
If you refuse to take delivery package from postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of customer's personal reason (Check details below), we'll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation. Details for customer's personal reason:
* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls & emails
Return address: You will need to send your returning products to our warehouse in China. Please always send a "Return or Exchange" Email to customer service first to obtain the return address. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
Refunds: The refund will be issued to your bank account. The original shipping fee and insurance are non-refundable.
After receive your return or exchange request, our Customer Service will approve your return request according to our policy, warranty, product status and the proof you provided.
Trackable Packages Inquiry Period
Please note that all shipping companies only accept inquires submitted within the Inquiry Period. If you would like to check for packages you didn't receive, please contact customer service within the required period. Thank you for your cooperation:
* Expedited Express: 30 days from shipped day
* Expedited Postal/Prioriy Line/Economy Air: 60 days from shipped day
* Postal service - tracking: 90 days from shipped day
If you need assistance, please contact us.
FMUSER INTERNATIONAL GROUP LIMITED.
We are always providing our customers with reliable products and considerate services.
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